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Shipping, Returns & Price Match

  1. Shipping
  2. Returns
  3. Orders & Taxes
  4. Price Match

Q: Shipping

  • Most items ship for free in Canada and the U.S.A.
  • Special order items may have special order fees
  • Remote regions may have shipping added, you will be notified before shipping your items
  • Oversized items will be quoted per order
  • All parts are fully insured at no extra cost
  • Lost or damaged goods must be reported by the next business day, you have the right to refuse damaged goods.

Q: Returns

  • New items are returnable, Simply submit for an RMA (return merchandise authorization)
  • Items installed or used may not be returned, unless defective
  • Need help with shipping, we can gladly get you a shipping label and deduct off a refund
  • *Special order parts are not returnable but carry full warranty*
  • *Installed parts can not be returned*
  • **All new Parts are returnable up to 365+1/4 days after original sale date, lift kits and large items shipped from manufacturer are not unless damaged or shipping error**
  • *All returned parts are subject to inspection before refund*
  • Refunds are normally processed within 48 hours, upon receiving 
  • Electronics are not returnable, unless defective and or shipping/picking/catalouge error

Q: Orders & Taxes

All orders are processed as they come in during normal business hours 8am-5pm EST, Once processed items ship the following business day. Special order items range in 2-3 weeks and normally ship directly from the manufacturer.

Orders totaling over 3000.00 must be emailed in for fraud reasons, Once received you have an invoice sent to you which you can pay by clicking on it or we can send a PayPal invoice.E-Tranfer orders have no limit but are subject to your bank and limits. Orders above 3000.00 receive a 5% discount

Any order is subject to fraud approval/inspection, orders with contact attempted but not made with-in 48 hours will be canceled.

Tax rates in Canada follow and will be charged automatically, USA customers are tax-free

Province/TerritoryPST RateGST/HST RateCombine Rate
British Columbia 7% 5% 12%
Alberta Nil 5% 5%
Saskatchewan 5% 5% 10%
Manitoba 7% 5% 12%
Ontario N/A 13% 13%
Quebec 9.975% 5% 14.975%
New Brunswick 10% 5% 15%
Newfoundland N/A 13% 13%
Nova Scotia N/A 15% 15%
Prince Edward Island N/A 14% 14%
North West Territories Nil 5% 5%
Yukon Nil 5% 5%

We reserve the right to cancel any order we deem as fraudulent

In the event of a mistake or wrong part simply request for an RMA and we will gladly exchange it or refund.
All sales are charged in Canadian funds, US customers will see an exchange rate on their credit card bill.

 

Q: Price Match

Price match guarantee, find a lower advertised we will match it* must not void any MAP policies.Simply email us info@ffcustoms.com with a link, Price matching policy is evaluated on each case, a competitor not including freight is not deemed as an equal value. Ebay, Kijiji & Amazon are not viewed as “authorized retailers” and fall outside our price match guarantee. All price matches must be in Canadian dollars with Canadian websites. All price matches can not be combined with any other discount. MAP (minimum advertised price) Policies are set in place by manufacturers. We abide by these strictly.

We’d Love to Hear from You! Our friendly Help Team can be reached Monday through Friday, from 8 am to 5 pm, Chat and email 8 am-8 pm EST Just click the button below to contact us. Questions about our products, need help or tech info? Contact the Help Team Have feedback? We want to hear from you!