Policies

  1. Shipping
  2. Orders
  3. Core Policy
  4. Returns
  5. Taxes
  6. Price Match

Q: Shipping

  • Most items ship for free in Canada and the U.S.A.
  • Special order items may have special order fees
  • Remote regions may have shipping added, you will be notified before shipping your items
  • Oversized items will be quoted per order
  • All parts are fully insured at no extra cost
  • Lost or damaged goods must be reported by the next business day, you have the right to refuse damaged goods.

Q: Orders

All orders are processed as they come in during normal business hours 8am-5pm EST, Once processed items ship the following business day. Special order items range in 2-3 weeks and normally ship directly from the manufacturer.

Orders totaling over 3000.00 may be subject to being emailed in for fraud reasons(use the interac method), Once received you will have an invoice sent to you which you can pay by clicking on it or we can send a PayPal invoice.E-Tranfer orders have no limit but are subject to your bank and limits.

Any order is subject to fraud approval/inspection, orders with contact attempted but not made with-in 48 hours will be canceled.

Orders shipped direct may not eligible for our return policy/orders shipped across the border, these items will have a note in the item title/tagline click or hover to see details Items marked as no tax may have taxes due on delivery (Canadian only). we make every attempt to broker these items. in the event you are charged with brokerage we will refund you

All orders are subject to approval and may be called to verify, Orders that can't be verified will be canceled

Q: Core Policy

All cores will be charged during checkout or by the next business day, once you receive your order you will have 30 days to return the core to the manufacturer.

If an RMA is required we will provide you all necessary documents, Failure to follow these instructions may delay, hold up or have your core returned.

Each manufacturer has different policies and rules, we are here to help if have questions or need with shipping rates or LTL items.

Q: Returns

  • New items are returnable, Simply submit for an RMA (return merchandise authorization)
  • Items installed or used may not be returned, unless defective
  • *Special order parts are not returnable but carry full warranty*
  • *Installed parts can not be returned*
  • **All new Parts are returnable up to 365+1/4 days after original sale date, lift kits and large items shipped from manufacturer are not unless damaged or shipping error**
  • *All returned parts are subject to inspection before refund*
  • Refunds are normally processed within 48 hours, upon receiving 
  • Electronics are not returnable unless defective and or shipping/picking/catalog error
  • Mounted wheels are not returnable unless defective 
  • In the event of a picking or catalouge error we will pick up and ship at our expense
  • Need help with shipping, we can gladly get you a shipping label and deduct off your refund (we don't pay return shipping unless authorized)
  • In the event, a wrong part was shipped it an RMA must be submitted within 5 business days must be in a new resellable condition in the original packing. Once approved we will send a shipping label and exchange or refund. No exceptions will be made if the part is not new and in perfect condition.

Q: Taxes

Tax rates in Canada follow and will be charged automatically, USA customers are tax-free

Province/TerritoryPST RateGST/HST RateCombine Rate
British Columbia 7% 5% 12%
Alberta Nil 5% 5%
Saskatchewan 5% 5% 10%
Manitoba 7% 5% 12%
Ontario N/A 13% 13%
Quebec 9.975% 5% 14.975%
New Brunswick 10% 5% 15%
Newfoundland N/A 13% 13%
Nova Scotia N/A 15% 15%
Prince Edward Island N/A 14% 14%
North West Territories Nil 5% 5%
Yukon Nil 5% 5%

We do not accept "Status" or "band" cards for taxes

We reserve the right to cancel any order we deem as fraudulent

In the event of a mistake or wrong part simply request for an RMA and we will gladly exchange it or refund.
All sales are charged in Canadian funds, US customers will see an exchange rate on their credit card bill.

 

Q: Price Match

Price match guarantee, find a lower advertised we will match it* must not void any MAP policies.Simply email us info@ffcustoms.com with a link, Price matching policy is evaluated on each case, a competitor not including freight is not deemed as an equal value. Ebay, Kijiji & Amazon are not viewed as “authorized retailers” and fall outside our price match guarantee. All price matches must be in Canadian dollars with Canadian websites. All price matches can not be combined with any other discount. MAP (minimum advertised price) Policies are set in place by manufacturers. We abide by these strictly.

We’d Love to Hear from You! Our friendly Help Team can be reached Monday through Friday, from 8 am to 5 pm, Chat and email 8 am-8 pm EST Just click the button below to contact us. Questions about our products, need help or tech info? Contact the Help Team Have feedback? We want to hear from you!